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Full Name
Arrival Date
Departure Date
Room Number
Conference
Arrival and initial impression
Reception at Porter’s Lodge
Excellent
Good
Fair
Poor
Procedure for issue of keys
Excellent
Good
Fair
Poor
Efficiency and helpfulness of staff
Excellent
Good
Fair
Poor
Accommodation
Quality and comfort of bedroom
Excellent
Good
Fair
Poor
Cleanliness and upkeep of bedroom
Excellent
Good
Fair
Poor
Efficiency of bed-making service
Excellent
Good
Fair
Poor
Quality and cleanliness of bathroom
Excellent
Good
Fair
Poor
Catering
Quality of meals
Excellent
Good
Fair
Poor
Variety of menus
Excellent
Good
Fair
Poor
Efficiency and helpfulness of staff
Excellent
Good
Fair
Poor
Meeting rooms
Please state which rooms you used
Layout, set-up and comfort of room
Excellent
Good
Fair
Poor
Heating and ventilation
Excellent
Good
Fair
Poor
Audio visual equipment
Excellent
Good
Fair
Poor
Summary
Overall impression and any other comments/suggestions
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